Shipping policy
At Whisker Wonder Inc., we strive to get your pet's favorite products to you as quickly and reliably as possible. This shipping policy outlines our standard procedures for domestic and international orders. Please note that delivery times and costs may vary based on your location, order size, and carrier availability. By placing an order, you agree to these terms.
Shipping Methods and Carriers
- We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and efficient delivery.
- Standard Shipping: Available for all orders within the contiguous United States.
- Expedited Shipping: Options include 2-Day and Overnight delivery for an additional fee.
- International Shipping: Available to select countries; duties and taxes are the responsibility of the recipient.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and selected method. Here's a general overview:
- Domestic (US):
- Orders under $50: $5.99 flat rate (standard).
- Orders $50+: Free standard shipping.
- International: Starting at $19.99, plus any applicable customs fees.
- Heavy or bulky items (e.g., large pet beds) may incur additional surcharges.
Processing and Delivery Times
- Order Processing: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with your tracking number once shipped.
- Estimated Delivery Times (from shipment date):
- Standard: 3-7 business days (US); 7-21 business days (international).
- Expedited: 1-3 business days (US only).
Delays may occur due to high demand, weather, or carrier issues. We are not responsible for shipping delays beyond our control.
Order Tracking
Once your order ships, you'll receive an email with a tracking link. Track your package directly via the carrier's website.
Lost or Damaged Shipments
- If your package is lost or arrives damaged, contact us within 7 days at support@whiskerwonder.org with your order number and photos of the issue.
- We will investigate and, at our discretion, offer a replacement, refund, or store credit. Insurance is included on all shipments for added protection.
Shipping Restrictions
- We do not ship to PO Boxes or military addresses for expedited services.
- Certain products (e.g., hazardous materials like certain cleaning tools) may have restricted shipping zones.
- International orders may be subject to customs delays or seizures; we recommend checking local regulations.
Changes to This Policy
We reserve the right to update this shipping policy at any time. Changes will be posted on this page and apply to orders placed after the update date.
For questions, reach out to our team at support@whiskerwonder.org. Happy shopping your furry friends will thank you! 🐾